Handling of Personal Information

About this Policy

When you use our services, we ask you to disclose information necessary for transactions and communications, such as your name, address, telephone number, and e-mail address (hereinafter referred to as "personal information"). Based on the spirit of the Personal Information Protection Act, we handle personal information in accordance with this privacy policy. This privacy policy is a promise between you and our company regarding the handling of personal information disclosed to us.

Purpose of Use

We use personal information for the following purposes.
1) We use your contact information, such as your name, address, and telephone number, to ship products to you and bill you for them. We may also use payment information, such as your credit card number and bank account, that you specify in relation to billing.
2) We use your contact information, such as your name, address, and e-mail address, as well as the type and quantity of products you have ordered and the amount billed, to contact you and confirm the contents of your order and delivery method.
3) We use your usage history and contact information, such as your name, address, and e-mail address, to inform you of our campaigns, products, and services.
4) We use your opinions, survey results, usage history, etc., to improve our services.
5) We use your contact information, such as your name, address, and e-mail address, to respond to your requests and inquiries.
6) In order to prevent those who order products with fraudulent purposes from using our services, we will provide information regarding transactions that we believe have been used for fraudulent purposes, such as the customer's name, address, type and quantity of products ordered, and billing amount, to the contracted mall (Rakuten Ichiba, Yahoo!, Amazon, RoomClip) and payment processing company.

Regarding the handling of personal information, etc.

We manage personal information under the following system.
1) We establish the necessary internal system in accordance with the Personal Information Protection Act and guidelines, and obtain a pledge from employees to handle personal information appropriately.
2) We limit the use of personal information to only employees who need it for business purposes, establish rules regarding the storage and management of media containing personal information, and take preventive measures to protect personal information.
3) For personal information stored in the system, we prepare accounts and passwords so that only employees who need it for business purposes can use it, and implement access right management. In addition, accounts and passwords are strictly managed to prevent leakage or loss.
4) For security purposes when transmitting data related to personal information over the Internet, we use SSL, the industry standard for encrypted communication, for necessary web pages.
5) We delete personal information as necessary after a certain period of time has passed since it was received, provided that there is no disruption to our services.

Disclosure of Personal Information

When using our services, you understand this privacy policy and agree to the provision of the information described above.

Disclosure of personal information
1) We will not disclose personal information to third parties without your consent. However, this does not apply in the following cases.
-When requested by a public institution such as a court or police based on laws and regulations
-When there are special provisions in laws and regulations
-When there is a risk of harm to the life, body, or property of a customer or a third party and the consent of the person in question cannot be obtained
-When it is necessary to protect or defend our rights, property, or services from actions that violate laws and regulations or our terms of use and precautions, and the consent of the person in question cannot be obtained
2) If a customer requests disclosure of personal information, we will only disclose it if we can confirm that you are the person in question.
Note: How to confirm your identity
Please send us a copy of something that proves your identity (driver's license, insurance card, etc.) by mail.
We will confirm the contents and disclose the information as soon as it is clear that you are the person in question.

Inquiries regarding personal information

Sophias Corporation
UTSUMI Shiro

1716-1 Uhara, Sumoto City, Hyogo Prefecture, 656-0054 JAPAN
TEL 0799-53-5313
FAX 0799-53-5312

■Business hours Weekdays 10:00-18:00
■Closed Saturdays, Sundays, public holidays, New Year's holidays, summer holidays

Others

■About using credit card payments

If you use credit card payments at malls such as Rakuten, Yahoo, or Amazon, we do not store your credit card information (card number, etc.). We only obtain the results of the review to see whether or not the payment can be made.
If your credit card payment is not approved, we cannot provide details such as the reason, so please contact your contracted card company.